-The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading omni-channel OMS platform vendors
-Blue Yonder, with its comprehensive technology and customer experience management, received strong ratings across the parameters of technology excellence and customer impact
Blue Yonder, a leading digital supply chain and omni-channel commerce fulfillment provider, is ranked as a Technology Leader in the Quadrant Knowledge Solutions SPARK Matrix: Omnichannel Order Management Systems (OMS), 2022 study, which offers an analysis of the global omni-channel OMS market.
“In recent times, retailers have had to deal with changes in consumer demand, supply chain disruptions, and product shortages. To be truly successful, they need commerce solutions that will allow them to get the right product to the customer when and where they want it. Blue Yonder’s Luminate® Commerce microservices offer automation, AI/ML and predictive analytics capabilities that enable our customers to realize value quickly to meet both customer expectations and business goals, giving them an edge over their competition,” said Eugene Amigud, corporate vice president, Product Management and Architecture, Blue Yonder. “We build our commerce solutions with our customers’ needs in mind and are constantly improving on our strategy with their help, so we are excited to be recognized as a Technology Leader in the SPARK Matrix: Omnichannel Order Management Systems (OMS), 2022 study.”
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The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading technology vendors in the form of its SPARK Matrix. It gives strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.
According to Akshaysingh Chandel, analyst, Quadrant Knowledge Solutions, “Blue Yonder’s Luminate Commerce OMS capabilities allow businesses to plan and manage operations more efficiently. It also enables them to gain real-time inventory visibility and orchestrate operations using AI/ML insights and forecasting models. Blue Yonder also provides a wide range of features and functionalities for omni-channel experiences across sales touchpoints, assisting organizations and retailers in improving the overall customer experience by providing real-time inventory availability, omni-channel fulfilment, and digital fulfilment, and store operations. Blue Yonder is capable of catering to diverse customer needs across industry verticals, with its comprehensive capabilities, compelling customer references, comprehensive roadmap and vision, cloud-native platform, and product suite with high scalability, and has received strong ratings across technology excellence and customer impact and has been positioned as a leader in the SPARK Matrix: Omnichannel Order Management Systems (OMS), 2022.”
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Blue Yonder’s Luminate® Commerce OMS microservices deliver customer-centric experiences from click to deliver, by unifying inventory, order promising, order management, and omni-channel fulfilment to deliver the right product, at the right time, through the consumer’s channel of choice. Supply chain transparency, from the beginning of the shopping journey, allows retailers to deliver frictionless experiences that engage customers and drive e-commerce growth.
Global retailers have well understood the importance of embracing omni-channel strategies to succeed in a highly competitive environment with ever-increasing expectations around customer experience. OMS plays an essential role in the journey toward omni-channel retailing. Omni-channel OMS allows retailers to deliver a seamless, consistent, and personalized experience and provide the flexibility to buy anywhere, fulfill anywhere, and return anywhere scenarios. Additionally, the inclusion of a complex order processing rule engine enables the system to ensure the customers receive orders on time at the desired location and the minimum costs.