Agero was presented with a Silver Stevie Award in the “Most Valuable Response by a Customer Service Team” category in the 15th annual Stevie Awards for Sales & Customer Service for their approach to supporting front-line workers in 2020.
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“Each year, millions of motorists are involved in a vehicle breakdown. In these events, delivering efficient, professional help for peace of mind is vital. However, as the pandemic took hold, getting frontline workers back on the road and back to where they were needed became more crucial than ever before”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
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Winners will be recognized during a virtual awards ceremony on April 14.
Agero is a leading provider of digital driver assistance services, responding to approximately 12 million breakdown and accident events each year for many of the most well-known auto manufacturers and auto insurance brands. The company’s associates play a vital role providing help and reassurance during times of high stress, demonstrating the highest level of professionalism in order to get drivers back on the road and back to their lives quickly and safely.
The prioritized services included expedited ETAs, the option of secure alternative transportation provided by Agero’s partnership with Lyft, and proactive, high-touch follow-up to ensure these individuals were taken care of and well supported. With time of the essence, Agero launched the updated process in just 48 hours. The modified service, offered in 2020, took care of more than 2,000 health care workers and first responders.
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