Rapidly-growing, disruptive cloud contact center innovator partners with powerful scheduling and analytics provider to transform the employee and customer experience
UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced its partnership with Assembled, a leading provider of workforce management software for modern support teams. The partnership equips UJET customers with greater insights and enhanced support team capabilities to provide timely, high-quality customer experiences at scale.
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Today, @ujetcx and Assembled announced a partnership to enable a seamless customer service and intelligent workforce management. Read more in the release.
“Effective customer support requires strong planning and can be a powerful brand differentiator, but only if businesses have actionable data on support team performance to drive customer retention and loyalty,” said Tom Puorro, Chief Business Officer of UJET. “Assembled centralizes this data for stronger analysis so that brands can continuously improve. Combined with UJET’s ability to unify consumer data for a more contextual and frictionless customer journey, support teams can engage with customers like never before.”
Through this purpose-built integration, UJET customers offering phone and/or chat support now have access to intuitive and automated scheduling at scale, accurate forecasting capabilities, and actionable reporting, all wrapped in a delightful, easy-to-use interface. The combination of modern workforce management software with a cloud contact center platform gives support teams what they need to be at the right place and right time, every time.
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Says Assembled CEO Ryan Wang: “We are building solutions that empower the modern support team, and customer experience partnerships are core to this strategy. In pairing up with UJET, we’re able to offer intelligent workforce management capabilities to the most innovative support teams, from agents to team leads to management.”
The partnership enables UJET and Assembled to offer a truly seamless workflow in which CCaaS is supercharged by intelligent, productivity-driving workforce management. Teams working with UJET are able to maintain high levels of customer satisfaction while achieving time and cost savings, from increased agent adherence, increased customer follow through, as well as numerous productivity gains for agents and team leads alike.
“Rather than building integrations for every contact platform, we’re focused on partners that share our philosophy around CX innovation, agent empowerment, and full team visibility. UJET is a prime example of this,” says Assembled Head of Product, John Wang.
The partnership reinforces UJET’s commitment to seamlessly integrating technologies that make agents more productive and successful while improving a customer’s experience.