With virtually zero code, minimal data pre-work, pre-built REST API connectors, Sainapse 1.9 ensures under a month go-live, delivering 80% reduction in resolution time and 50% reduction in support ops cost. Sainapse 1.9 powers up enterprise CX workflows end to end and offers multiple capabilities that are critical for enterprises striving to provide differentiated customer experience.
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Therefore, customers can think of Sainapse as ‘intelligence inside’ their CRM or Service Management landscape and dramatically drop MTTR and cost of ops without making any changes to their process, landscape, data, or people skills.
Partha Ghosh, co-Founder and Chief Scientist of Bayestree says, “Sainapse design is deeply rooted on the principles of dynamic learnability, extensibility as well as the ability to self-heal ingesting data from heterogenous, non-stationary sources at scale. It enables diverse business use cases by offering rich extensibility of native platforms and thereby empowering its ecosystem partners and customers immensely.”\
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Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov, said, “The automation space is evolving at a remarkable pace and Customer Success is emerging as one segment with high automation potential. In our latest Zinnov Zones for Hyper Intelligent Automation, Sainapse’s ability to manage cross-channel and cross-language queries with context-rich recommendations made us rate it as a Customer Success automation product to watch out for.”
Girish Koppar, co-Founder and COO of Bayestree mentions, “We have addressed all core AI adoption challenges via Sainapse 1.9. With the latest release, Sainapse goes a step further to free up enterprises from the ‘maze of rules.'”
Bayestree Intelligence is an Enterprise AI product startup out of McKinney, Texas and Bangalore, India that’s redefining enterprise customer support across digital, voice and social channels.
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