Verint Systems , The Customer Engagement Company™, announced that it has named its Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event in March.
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“Our long-standing relationship with Verint plays an important part in enabling us to provide the next generation of engagement, connecting organizations to their customers, workforce and communities with secure, intelligent experiences that matter.”
The annual recognition honors Verint partners for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
“We are delighted to recognize Avaya, Five9 and NWN for their ongoing commitment to providing leading cloud and hybrid solutions for customer and workforce engagement,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint also recognizes these partners for their collective efforts and guidance in helping organizations effectively transition their contact center agents and operations to a work-from-home environment. We are proud that our partners are playing a strategic role in helping organizations adapt and respond to their customers’ needs during this challenging time.”
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Avaya, a strategic partner for more than 15 years, received the Global Channels Partner of the Year award for their ability to accelerate successful transitions to the cloud and provide multi-experience contact center and workforce engagement solutions to tens of thousands of customers worldwide. Avaya offers the full range of solutions to enhance and simplify communications and collaboration across all modalities, touchpoints and personas, including contact center and unified communications software, services, and devices designed for organizations of all sizes to deploy in the cloud, on-premise or in a hybrid environment. These capabilities can intelligently transition customer needs from self-service AI to human interaction and deliver the personalized journey for front- and back-office experts to deliver a superior customer experience.