Verint Systems, The Customer Engagement Company, announced a program that gives organizations metrics and multichannel insights into the productivity of work-from-home agents, and identifies connectivity and other engagement challenges. The program is available to new customers as well as existing customers of Verint’s Desktop and Process Analytics (DPA) software. With a small services engagement, organizations can gain real-time insights to manage and support their work-from-home agents effectively.
Read More: SproutLoud Named Leader In Talent Optimization By The Predictive Index
“Verint is working diligently with organizations whose business operations have changed overnight – as they deploy remote agent environments that require accurate data, insights and better visibility into compliance and application usage. With application analysis, managers across departments can easily identify anomalies, technical or system issues, or employee training needs.”
“The transition to working from home has been challenging for everyone – agents, customers, managers and organizations,” says Verint’s Nancy Treaster, SVP and general manager, strategic operations. “Verint is working diligently with organizations whose business operations have changed overnight – as they deploy remote agent environments that require accurate data, insights and better visibility into compliance and application usage. With application analysis, managers across departments can easily identify anomalies, technical or system issues, or employee training needs.”
Read More: Paul Prior To Join Undertone As Chief Operating Officer; New Role Created For Industry Leader
A business analyst at a global insurer recently shared, “Our organization is clamoring for the Verint DPA solution now that we can’t physically see and coach employees. With the rapid transition to work-from-home, we anticipated an increase in idle time and it did spike initially. Now a month later, however, idle time has come down to regular levels. This is insight we would not have had without Verint DPA and its application analysis software.”
Verint is hosting a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges. To learn more and register. To learn more about Verint’s Customer Engagement offerings, including its DPA Application Analysis program.
Read More: MapsPeople Partners With VenueNext To Create The Future Of Customer Experience