Twilio, the leading cloud communications platform, announced that it has launched an initiative to authenticate enterprise calls on Twilio’s platform to help ensure that end users receive calls coming from trusted sources. The process has started in the United States and will expand during the course of the next year.
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“Launching our initiative to sign enterprise customer calls within the SHAKEN/STIR framework puts Twilio at the forefront of industry-wide efforts to ensure trusted customer communications, particularly with regards to calls from businesses”
The authentication process has been developed and implemented by Twilio to comply with the SHAKEN/STIR protocol. Once SHAKEN/STIR is fully implemented amongst the rest of the telecommunications industry, Twilio will be able to verify customer calls received on the Twilio platform, providing consumers with the information necessary to decide whether to answer the call or not.
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“Launching our initiative to sign enterprise customer calls within the SHAKEN/STIR framework puts Twilio at the forefront of industry-wide efforts to ensure trusted customer communications, particularly with regards to calls from businesses,” said Jesper Joergensen, general manager of Voice and Video for Twilio. “Authentication is only one part of the overall calling process but is a crucial element for overcoming the toxic effects of spoofing and illegal robocalls. We want our customers to know that we are doing everything we can to make sure that their calls are indeed received and answered.”
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