Best-in-class Speech-to-Text (STT) Technologies Combined with Expertise in People and Analytical Technologies Shaping the Future of the Contact Center
Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one of the world’s leading Customer Experience Management providers, announced a strategic partnership to drive innovation in the contact center through leading-edge transcription and analytics technologies.
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Commenting on the partnership, Alec Brecker, CEO of The Results Companies, said, “Bringing new ideas to the market and driving the market forward are key priorities for both partners. After a comprehensive review of other capabilities in the market, The Results Companies partnered with Voci due to its best in class enterprise speech transcription platform that enables strong alignment between our business strategy and the functionality of our core systems, ensuring we will reach new levels of excellence in customer experience.”
Voci Technologies’ enterprise speech-to-text technology stands apart for its lightning-fast speed, best-in-class accuracy, completeness of data provided, open, easy to use, flexible architecture, and best-of-breed data protection. Voci helps contact center customers improve call center quality monitoring, customer service and compliance.
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“The Results Companies has been providing premier contact center customer service and sales solutions for over 20 years,” said Michael Coney, CEO of Voci Technologies. “Over the past 10 years, Voci has been developing tools to power the contact center of the future. This important partnership enables us to move into that future, today.”
Through this new partnership, The Results Companies will be developing a comprehensive call center analytics solution named MyAnalytics that will empower agents, increase sales and improve the customer experience. Voci Technologies is the key engine powering the MyAnalytics solution. Both parties are excited about the value MyAnalytics provides to elevate the Customer Experience.
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