CommBox, The coronavirus pandemic has undoubtedly caused widespread disruption across the world, impacting the world economies, and of course, individual health. However, people are remarkably resilient and have a way of adapting to these challenges. In many ways, the pandemic has ushered in a new and legit way of communication that is more productive and definitely is here to stay.
Remote Working Urge Companies To Become More Efficient In Handling Customer Communications
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Over the last few decades, there was a slow crawl towards remote working. Tech companies were some of the first to start moving employees out of offices and into homes. However, remote mass working was still off the table for most companies for several reasons. Many people believed that the tech wasn’t quite there or that people are less productive when working from home. Well, coronavirus shook things up.
The remote working accelerated the shift of customer communication from telephony to digital and more automation processes since companies wanted to become more efficient with smaller teams, and work from home without background noises like before while using the traditional telephone communication.
“Today, most of our customers have already shifted towards WFH Model (work from home model) and have successfully utilized home based digital contact center environments. We can clearly see the trend of remote working growing in the last 10 months as an inevitable response to the pandemic outbreak. As the days go by, we can undoubtedly clarify that this “new normal” is expected to continue; and since remote working in customer communication is more efficient in digital channels and messaging, customers during this year had no choice rather than accepting it as the new standard to get service. it doesn’t seem that after the pandemic they’ll settle for less, it’s here to stay,” said Eli Israelov CommBox CEO.
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