TekVizion has expanded its interoperability testing capabilities for Avaya’s unified communications and contact center offerings, benefiting Avaya’s ecosystem by enhancing reliability, faster deployment, and compliance through advanced test automation.
TekVizion, the leading provider of user experience testing for enterprise communications, announced the expansion of its interoperability testing capabilities for Avaya’s enterprise unified communications and contact center offerings. This expansion will significantly benefit Avaya’s ecosystem of channel partners, customers and ISVs by leveraging TekVizion’s expertise in enterprise communications and contact center technologies to deliver enhanced communications and collaboration experiences more quickly and confidently.
TekVizion’s advanced test automation platform helps interoperability, efficiency, and effectiveness of third-party integrations ranging from core computer telephony integrations (CTIs) to complex AI-enabled contact center solutions, and specialized endpoints to vertical-market solutions. These are just some of the engagements TekVizion specializes in, helping ISVs and Service Providers deliver more robust technical integrations.
Read More: SalesTechStar Interview with Abhijit Mitra, CEO at Outreach
“TekVizion’s expanded testing capabilities are designed to help ensure these third-party solutions meet the standards expected by Avaya and its customers,” said Kishore Mukkamala, Head of Service Delivery, TekVizion. “By thoroughly testing third-party integrations, we strive to aid some of the largest, most complex organizations to confidently implement integrated communication solutions that exceed their customers’ expectations.”
Avaya customers, partners, and ISVs will benefit from the expanded testing capabilities through:
- Reliability: Comprehensive testing of integrations helps increase uptime by minimizing.
- Faster time to value: More extensive testing facilitates quicker deployment of new features.
- Compliance: Testing helps align communication systems with industry standards.
Read More: Hyper-Personalization in Sales Operations: A New Era of Customer Engagement
“Ensuring the reliability, functionality, and intended experiential outcomes of ecosystem integrations is a critical success criterion for our customers,” said Eric Rossman, Avaya Global Vice President of Strategic Alliances and Technology. “TekVizion’s industry-wide expertise enables Avaya to offer our customers and partners the comprehensive testing services required for complex unified communications and contact center environments.”