TCN, Inc. today announced its TCN Operator platform has been selected as a finalist in the 2021 SaaS Awards in the Best SaaS Product for Customer Services/CRM category. The international awards competition recognizes TCN’s flagship platform that features a comprehensive set of advanced call center tools for boosting agent productivity and improving customer experience.
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced its TCN Operator platform has been selected as a finalist in the 2021 SaaS Awards in the Best SaaS Product for Customer Services/CRM category.
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James Williams, head of operations for the SaaS Awards, said: “Just as SaaS technologies have been vital in pivoting organizational functions to respond to global crises, they will be essential as we look forward to returning to normal levels of productivity. We’ve seen remarkably innovative solutions across all conceivable areas of industry, and it’s increasingly difficult for our team to identify the entrants that can’t make it past this shortlist stage. The shortlisted candidates, however, have made it through that first round. They represent truly innovative thinkers in the SaaS industry, whether they’re freshly-funded disruptors or established names.”
Launched in May 2021, TCN Operator features a holistic set of easy-to-use, automated agent tools and advanced apps that are designed to boost agent productivity and improve customer experience. They include: inbound and outbound solutions; data and digital services; team management, business intelligence and analytics features; and a suite of compliance tools for meeting TCPA regulations.
TCN Operator is grounded in TCN’s deep understanding of call centers’ needs and built on the company’s vast experience in supporting billions of interactions every year between call center agents and customers. It integrates with leading APIs, including Salesforce and Zendeck, and is accessible to agents with visual impairments.
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