BoldDesk is a modern help desk from customer service experts
Syncfusion, Inc. is excited to announce the release of BoldDesk, a modern help desk software solution that enhances and streamlines the customer support process. BoldDesk is the latest addition to Syncfusion’s Bold line of enterprise products, which includes Bold BI, Bold Reports, and BoldSign.
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“Since the inception of Syncfusion, one of the pillars of our business model has been excellent customer support,” said Daniel Jebaraj, CEO of Syncfusion. “BoldDesk is the customer service software system we’ve perfected, and it allows our team to provide the customer support we’re known for. We’re excited to share this technology with our customers.”
BoldDesk allows organizations to automate, customize, and improve the customer support process. The software enables users to create and track customer tickets, automate repetitive tasks, and improve customer satisfaction. BoldDesk also offers built-in analytics for organizations to track key performance indicators such as average resolution time in order to gain actionable insights into their support workflows.
Additional features include:
- Convert all incoming customer support emails into tickets and respond to them via email.
- Automate the assignment of and response to tickets.
- Collaborate with internal teams with private tickets and notes.
- Tag tickets to prioritize based on urgency.
- Customize ticket forms and customer portal to match your brand.