Enabling Real-Time Conversations with Customers While They’re on a Brand’s Website and Mobile Apps
Sprinklr, the world’s first Unified Front Office for ModernChannels, announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with
artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard feature in Sprinklr Modern Care. As part of Sprinklr’s unified platform, Sprinklr Live Chat can leverage all existing It’s capabilities including automation, governance and AI to give customers a consistent experience across all brand channels. Agents can see all customer queries that relate to a specific case and all of the steps that have been taken to resolve it across channels – including Sprinklr Live chat – in one dashboard.
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The Challenge: Providing Fast & amp; Friendly Customer Experiences Today, it is a requirement for businesses to provide live chat for support – customers demand it. More than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support.
Additionally, care is the new marketing. Great customer care leads to happier customers and stronger sales – 95% of consumers cite customer service as an important driver of brand loyalty. And, chat is a huge piece of improving the customer experience. According to Forrester Research, retail site visitors who use web chat are 2.8x more likely to convert than those that don’t.
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The Solution: Sprinklr Live Chat helps companies meet the rising demand for meaningful interactions while driving sales and reducing support costs. Sprinklr Live Chat provides the following benefits:
● Add to any website and mobile app: Can easily be added to any website with a lightweight script. Live chat can also be embedded into a customer’s mobile app through the Sprinklr Live Chat Software Developer Kit (SDK).
● Customizable: The look and feel of Sprinklr Live Chat can be customized to align with a
company’s branding.
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