Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it will host a new webinar series, EmpowerCX NOW Spotlight Series featuring Sitel Group executives, industry thought leaders, analysts and more. Sitel Group’s new, free webinar series will keep customer experience (CX) stakeholders informed on the latest innovations within the industry.
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“With everything going on in the world right now, we are excited to offer a series of virtual events to keep the conversation around innovations in CX going,” said Martin Wilkinson-Brown, Global CMO, Sitel Group. “With a rapidly changing business environment, it is more important than ever for the CX industry to stay connected to share insights, best practices and trends driving the future of CX.”
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The webinar series schedule is as follows:
- Week of June 22: Smart Collections – in this webinar, Joshua Rogowsky, VP of Smart Collections at Sitel Group and Faran Taher, VP of Client Servicing, LendingUSA will delve into collections and customer experience. Webinar participants will learn how to leverage speech analytics for better compliance and effectiveness, how LendingUSA, a leading one-stop solution for consumer financing needs, leverages Sitel Group’s expertise to deliver best practices and much more.
- Week of July 13: MAXhubs – the launch of MAXhubs – a new take on the contact center drawing on inspiration from co-working spaces – is the latest innovation from Sitel Group. In this webinar, registrants will hear directly from Olivier Camino, Sitel Group’s Global COO and Co-Founder on why MAXhubs are critical to CX programs across all industries.
- Week of July 20: CX Index 2020 – Customer Experience and the Impact of COVID-19 – in this webinar, customer experience experts from the U.S. and U.K. will discuss the results of Sitel Group’s proprietary research comparing consumer behavior pre- and post-COVID-19.
- Week of August 17: How Speech Analytics Maximize Agent Productivity – Cris Kuehl, VP of Insights & Client Analytics at Sitel Group will share how speech analytics can be leveraged to increase agent engagement, automatically retrieve information by predicting caller intent reducing talk and handle time and transcribe calls in real-time reducing agent after-call work.
The group’s annual EmpowerCX conference has been postponed to 2021 in San Diego due to the COVID-19 pandemic. The group will hold EmpowerCX Virtual September 16-17 from 11 a.m. to 1 p.m. EST in a virtual setting for audiences across the globe. Sign up for updates at empowercx.sitel.com.