New Capabilities Foster Customer Relationships While Enhancing Omnichannel Operations for Home Furnishings Retail
PROFITsystems, a HighJump product and leading provider of solutions for home furniture retail, reveals new solutions for its server and cloud-based retail management system, RETAILvantage. The latest additions enhance sales and delivery visibility, advance security, and automate sales tax calculation. This is yet another example of PROFITsystems empowering retailers to capitalize on omnichannel sales while meeting the demands of the consumer of tomorrow.
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eCommerce, reverse logistics, tighter delivery windows, mobility, and beyond – furniture retailers must evolve to stay competitive in light of millennial expectations. This means providing next-generation experiences to consumers and staff alike. The latest version of RETAILvantage makes this possible with the following capabilities:
Open Sales Manager – Multiple staff handling sales, customer service, delivery or purchasing now have instant access to the same, up-to-date data from a single screen. This enables effective management of open sales while interacting with each other as well as proactive communication with customers about purchases. Potential issues with pre-scheduling, special orders, backorders or non-acknowledged orders are easily identified. Truck routes and deliveries are optimized, resulting in lower delivery costs.
Personal Data Privacy – Retailers must establish personal data privacy plans to protect themselves and their customers in today’s digital age. When implementing new technologies or workflows, retailers need to consider capabilities to help meet General Data Protection (GDPR) compliance. New features help retailers to determine who can access data while respecting customer preferences for confidentiality.
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Avalara AvaTax Integration – The integration enables seamless calculation of sales tax at point of sale based on the sourcing and delivery jurisdiction of the merchandise. Filing is fully automated – saving time, reducing human error, assuring compliance and limiting the chance of audits.
“PROFITsystems is committed to empowering home goods retailers to continuously improve and evolve with the industry,” said Joanne Gulnac, general manager of PROFITsystems. “We’re transforming our products so retailers always have the latest technology and capabilities to enhance daily operations and provide the user experience both staff and consumers expect.”
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