Quadrant Knowledge Solutions report recognizes NICE for technology excellence and customer impact, highlights NICE’s AI-driven Automation Finder as key differentiator
NICE announced that it has been recognized as a Technology Leader in the SPARK Matrix™: Robotic Process Automation (RPA) 2021 report. Among the key differentiators highlighted by Quadrant Knowledge Solutions, the report cites NICE RPA as ”improving the employee experience and providing better customer engagement…”. The report went on to state, “They help the organizations to provide a seamless, consistent, and personalized customer experience across the customer journey.”
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“They help the organizations to provide a seamless, consistent, and personalized customer experience across the customer journey.”
According to Apoorva Dawalbhakta, Senior Analyst at Quadrant Knowledge Solutions, “NICE, with their RPA products that include NEVA attended automation, Robotic Automation, Desktop Analytics, Automation Finder, and Automation Studio, has received strong ratings across the parameters of technology excellence and customer impact and has also been positioned among the technology leaders in the 2021 SPARK Matrix™ of the robotic process automation (RPA) market. NICE is a leading provider of cloud and on-premise enterprise software solutions that enable organizations to make better decisions by analyzing structured and unstructured data using advanced analytics via AI-driven automation discovery tools,” adds Apoorva.
The Quadrant Knowledge report recognized NICE’s many differentiators stating, “The NICE RPA solutions’ technological differentiators include an AI-driven automation discovery tool, namely Automation Finder, as it helps to analyze data and recommend automation opportunities along with Desktop Analytics which monitor employees’ desktop activities.
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Acknowledging NICE’s significant presence globally, the report stated, “NICE has a significant geographical presence in the US, followed by Europe, Asia Pacific, the Middle East, Africa, and Latin America. The company holds a strong customer base, including some of the leading brands across industry verticals such as banking & financial services, CPG & retail, IT & telecom.”
“We are pleased to be recognized as a leader for technology excellence and customer impact by Quadrant Knowledge Solutions and believe it reflects our ability to deliver immense value to the RPA market,” Barry Cooper, President, NICE Workforce and Customer Experience Group, commented. “We remain dedicated to bringing innovative capabilities that help our customers select optimal automation projects and maximize their value across the organization while empowering employees to boost business outcomes.”