Cisco Partner-ready CSM tool provides quick Time to First Value
Netformx, a leader supporting the IT solutions lifecycle from presales to renewals for IT solution and service providers and distributors, announced today the General Availability of Netformx SuccessXpert™. The application enables Cisco Partners to automate and scale their customer success practice to deliver an excellent customer experience and meet Cisco program requirements.
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Netformx SuccessXpert provides Time To First Value (TTFV) in weeks, not months since no professional services are needed. Partners can use SuccessXpert immediately to comply with Cisco Customer Experience (CX) Advanced Specialization tooling audits and then keep on using it to manage their customer success program daily. This ensures customer engagement on an ongoing basis to support timely subscription renewals and ensure the end-customer receives a better return on their investment and achieves their business outcomes.
SuccessXpert delivers ongoing value, and the actionable insights partners need to achieve successful business outcomes (SBO’s) by providing:
- Automated, comprehensive Cisco data feeds and correlation that eliminate manual uploads
- Deep Cisco program knowledge
- Consumption-based customer success health scores
- Simplified customer interactions based on custom playbooks or built-in templates
- Automated alerts to ensure Cisco Lifecycle Incentive (LCI) rewards are earned and paid
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In conjunction with the Power of 3 Netformx applications, partners have all the tools they need to comprehensively manage the full customer experience process and to maximize their LCI rewards, from presales to postsales and renewals.
Netformx Application Suite provides automation and insights to simplify the complexity of providing end-customers with future-ready IT solutions that increase profitability for Cisco partners and solution providers and leverage rewards and rebates. Users deliver a better customer experience from presales to renewal with ongoing access to consolidated, and digestible distributor and vendor data combined with applied logic to ensure users have the right data at the right time to deliver value to the customer throughout their digital transformation journey.