Medallia, the global leader in experience management, announced a powerful set of pre-packaged experience management solutions designed to help companies launch impactful customer and employee experience feedback programs in days. Medallia Quickstart Solutions offer turnkey feedback capabilities and include rich video feedback and AI-powered text analytics to deliver rich and prompt insights to drive intelligent action.
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“CX professionals are looking to add immediate value to their organizations by capturing, analyzing and reporting on today’s customer, employee and government experiences, then making real-time decisions based on that data”
“CX professionals are looking to add immediate value to their organizations by capturing, analyzing and reporting on today’s customer, employee and government experiences, then making real-time decisions based on that data,” said Alan Webber, program vice president, customer experience, IDC. “An ability to get customers up and running in a matter of days will help companies successfully navigate the realities brought by COVID-19 and into the future.”
“Listening to our employees is an important aspect of our culture at United Rentals and hearing directly from our team is invaluable to how we navigate this unique time together. Medallia has enabled us to pivot and engage our team with the employee micropulse – resulting in immediate insight on how our team is doing and how we can improve. Ensuring our team feels heard and supported is our top priority,” said Craig Pintoff, executive vice president, chief administrative and legal officer for United Rentals.
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