Verint, the Customer Engagement Company™, today announced its May events including Engage21, its annual conference, which will showcase the Verint customer Engagement Cloud Platform alongside headlining keynotes from Barbara Corcoran, Jay Shetty, and Charlene Li. Other events focus on Verint solutions for the public sector, improving scheduling adherence, balancing customer experience and expectations and closing the Engagement Capacity Gap.
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The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
Verint-Beyond Philosophy On-demand Podcast
Join Founder and CEO of Beyond Philosophy, LLC, Colin Shaw, and Verint’s Nancy Porte, vice president, global customer experience, CCXP, who discuss why so many companies today feel unprepared to meet constantly evolving customer expectations, and what role technology can and should play to help close the Engagement Capacity Gap based on new Verint research.
Using Cloud Technologies on AWS Marketplace to Provide Frictionless Constituent Engagement and Services Experiences
Verint-Amazon Web Services Webinar
May 5, 2 p.m. ET
Learn how Verint solutions on AWS Marketplace can help the public sector better serve constituents with tighter budgets and smaller staffs. Verint’s David Moody, vice president and general manager, citizen engagement, and Jeff Friedman, leader, citizen services at Amazon Web Services (AWS) will lead the webinar.
5 Ways to Tackle Schedule Adherence
Verint-8×8 Webinar
May 6, 12 p.m. ET
Verint’s Trudy Cannon, director of go-to-market strategy, workforce engagement, and 8×8’s Andressa Marlan, senior product marketing manager, CCaaS, will break down the top five actionable ways organizations can tackle and improve schedule adherence.
Finding the Sweet Spot Between High Tech & High Touch
EMEA Engage Online
May 13, 10 a.m. BST
Join Nancy Rademaker, digital and customer-centricity expert, as she shares her insights on how technology has helped create more informed, individualistic, impatient, intuitive and influenced consumers and employees with ever-increasing expectations. She’ll explain how data, insight, systems and algorithms provide the basis for understanding these demands and balancing customer experience and expectations.
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CS Week Engage311 Virtual Conference
Virtual Conference
May 17-21
Join Verint’s David Moody, vice president and general manager, citizen engagement, for “Boundless Citizen Engagement – A Global Perspective” on May 20 at 11 a.m. ET. David will share experiences from the City of Edinburgh Council in Scotland, London Borough of Enfield in England, and Brisbane City Council in Australia—including what has worked for them, what outcomes they achieved, and how they implemented their customer experience solutions – with brief demos of the implementations.
Engage21
Verint Annual Virtual Conference
May 19-21
Verint Engage21, the industry’s premier, virtual customer engagement event will feature keynotes by Barbara Corcoran, Jay Shetty, and Charlene Li, as well as Verint thought leaders, well-known industry analysts and executives from many of the leading brands in the world. Discover how to build enduring customer relationships at this free, three-day, virtual event filled with sessions, workshops, and networking—all featuring the latest innovations and tools for achieving Boundless Customer Engagement.
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