The feature will allow merchants to create unique return policies for product quality guarantees and enable customers to self-serve warranty claims
Loop, the leading return management platform, has announced that it has launched expanded support for Warranties. This new feature will allow merchants to create return policies specifically for warranties and product quality guarantees, as well as review and process those claims within the Loop platform. Support for Warranties via Loop will also enable shoppers to self-serve both standard return types, as well as warranty or product quality guarantee returns in the Loop platform, driving satisfaction and cultivating brand loyalty.
With this expanded feature set, Loop merchants will be able to streamline their processes across all returns types, while fully integrating warranty programs within the post-purchase experience. Traditionally, merchant teams handle the intake and processing of warranty claims manually, but with this expanded support from Loop, they can now automate these returns and enable customers to self-serve warranty claims, even beyond the merchant’s standard return window.
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“Providing our customers with a best-in-class customer service experience is our top priority”
“Providing our customers with a best-in-class customer service experience is our top priority,” Jenna Best, Vice President of Customer Experience at Brooklinen, said. “We are confident in the quality of our products and are able to stand behind their performance with the hassle-free, elevated returns experience from Loop’s Warranties feature.”
Loop’s ability to process all return types makes it the most comprehensive post-purchase solution for Shopify merchants. Loop’s automated platform also delivers valuable time savings for merchants and seamless customer experiences for shoppers that foster loyalty and repeat purchases.
“At Loop, we’re committed to helping all brands find a path to profitability through returns,” Tasha Reasor, SVP of Marketing at Loop, said. “With enhanced features like Warranties, brands can automate and streamline all aspects of the post-purchase experience, helping them better serve their customers and still have plenty of time to focus on growing their business.”
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