ibex Wave X, RefleCX, Training Simulator, and Social Reputation Management Honored for Exceptional Innovation
ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that TMC, a global, integrated media company, has named four ibex technology solutions — Wave X, RefleCX, Training Simulator, and Social Reputation Management — as 2022 CUSTOMER Product of the Year Award winners.
The 2022 CUSTOMER Product of the Year Award recognizes companies that are advancing the contact center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
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“This is a proud moment for all of us at ibex and further independent industry validation that our technology solutions for digital-first, omnichannel customer experience are best-of-breed,” said Chad Rycenga, EVP, Commercial and Client Operations, ibex. “We continue to invest in innovative technologies that enable us to deliver the best possible CX for our clients. From training to reputation management, and every step in between, ibex is there to help our clients enhance their CX to drive higher customer satisfaction, loyalty, and retention.”
- Wave X is ibex’s purpose-built technology platform for improving customer interactions, contact center performance, and client outcomes.
- RefleCX is ibex’s CX survey platform for efficient survey delivery, end-to-end feedback analytics, real-time issue resolution, and customer experience, at scale.
- ibex’s Training Simulator provides a virtual training environment that enhances the training experience and accelerates the path to proficiency by enabling contact center agents to train in a simulated environment.
- Social Reputation Management is ibex’s all-in-one social engagement platform that allows clients to centralize, respond, and influence online feedback and reviews as well as mobilize their CX teams for complete social media management.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ibex with 2022 Product of the Year Awards for four solutions,” said Rich Tehrani, CEO, TMC. “ibex’s Wave X, RefleCX, Training Simulator, and Social Reputation Management solutions have proven deserving of this elite status and I look forward to continued innovation from ibex in 2023 and beyond.”
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