Genesys, the global leader in cloud customer experience and contact center solutions, announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general manager for Genesys Engage and Raj Patel as senior vice president of cloud engineering and operations.
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“We are truly excited to welcome three new world-class executives with such deep expertise in global technology, SaaS and customer experience to the Genesys team. Eva, John and Raj join the company at a pivotal moment as we further accelerate our positive cloud growth trajectory,” said Tony Bates, chief executive officer (CEO) of Genesys. “Together, these leaders provide valuable perspectives to help further develop and grow our employee base, deliver innovation, and support our customers so we can continue outperforming the market.”
New CPO Eva Majercsik to align people and business strategies
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As CPO, Majercsik leads all global programs designed to support and enhance the employee experience at Genesys. Majercsik reports directly to Bates, overseeing organizational and leadership initiatives, culture and engagement, total rewards, and talent acquisition, retention and development.
Majercsik brings more than 25 years of professional experience in human resources, services and sales. Prior to Genesys, Majercsik was global head of HR for 3D printing and digital manufacturing at HP Inc. Earlier in her career, she served as global director of HR for Cloud and Enterprise at Microsoft and spent more than 20 years at IBM, where she held several positions in the HR and Global Services organization.
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