Kryon, the leading full-cycle automation solution provider known for its customer-centric approach to robotic process automation (RPA) and process discovery, revealed its latest Net Promoter Score (NPS) of +68. The NPS score, a key indicator of overall customer satisfaction, is based on the results of an opt-in survey of Kryon’s existing enterprise RPA customers. The June NPS score exceeds Kryon’s prior score, which was already above average at +61. The jump in satisfaction is largely due to Kryon’s commitment to customer support and constant dialogue with customers on how to make their experiences better.
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“RPA is all about relentless improvement, and Kryon not only builds that into our products but we make it a core value of our company. The seven-point boost in customer satisfaction is a testament to the hard work and commitment of our customer success and professional services teams. They never stop finding new ways to improve the customer experience of Kryon’s Full-Cycle Automation Suite,” said Ohad Barnoy, Chief Customer Success Officer for Kryon. “We will continue to strive for even higher levels of satisfaction in the months to come.”
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NPS is a key loyalty metric that serves as the indicator of a company’s understanding of the needs of its customers and, in turn, their willingness to act as a reference for the vendor. The average NPS for the “Software & Apps” industry is +30; a standard that Kryon has now surpassed by more than 30 points twice in the past year, exceeding its own previous score, and achieving the highest NPS score in the RPA industry.
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