FinancialForce, the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced a new Certification Program designed to provide customers, partners and employees with a comprehensive way to demonstrate the skills, knowledge, and confidence needed to digitally transform the front and back-office systems of FinancialForce customers.
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“It is crucial that we educate our entire ecosystem on best practices for the deployment and implementation of the latest releases of our solutions. The Certification Program will help ensure that both our internal and Partner implementation teams have the proven knowledge and expertise to provide best-in-class engagements.”
“Our new Certification Program is key to customer success and keeping our customers at the center of everything we do,” said Deb Ashton, Founder and SVP Customer Experience at FinancialForce. “It is crucial that we educate our entire ecosystem on best practices for the deployment and implementation of the latest releases of our solutions. The Certification Program will help ensure that both our internal and Partner implementation teams have the proven knowledge and expertise to provide best-in-class engagements.”
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The Certification Program has been developed in coordination with experts both within FinancialForce as well as from our partner network. FinancialForce has structured the training, mentoring and Certification Program into a journey optimized for services professionals to achieve success. The program delivers value in three key areas:
- Confidence in a professional’s level of knowledge and skills
- Trust in their ability to complete the task/project
- Achievement and recognition of the skills and capabilities that they have acquired
The first phase includes certification exams for implementation consultants of the FinancialForce PSA and FinancialForce FFA applications. The next phase of the Certification Program will extend to customers through our Sysadmin certification.