Global Systems Integrator Partnership Set To Help Boost Customer Success in the New Services Economy
FinancialForce, a leading customer-centric ERP cloud vendor built on the Salesforce Platform, announced a global sales and implementation partnership with Appirio, a Wipro company. This will help enable companies competing in the new services economy to leverage FinancialForce cloud technology to respond more rapidly to customer demands.
The burgeoning new services economy demands a shift in the way businesses reach, and serve, customers. Professional services companies must find the right balance in revenue growth and customer satisfaction to increase agility and drive success.
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The partnership will offer enhanced customer-centricity to professional services teams or companies. Appirio’s deep experience with the Salesforce Platform, coupled with FinancialForce’s PSA solution, provides a total solution to customers. It will help service organizations cope with the many pressures regularly encountered, including optimizing billable utilization, revenue, average project margin, customer satisfaction and backlog management.
“Appirio’s strategy has many synergies with FinancialForce, making it an ideal global partner to offer customer-centric solutions to the market,” said Johnny Ola, Vice President, Global Alliances and Business Development at FinancialForce.
Johnny added, “With the prevalence of everything-as-a-service business models, we’re confident we will continue to offer a global, industry-leading solution to enable customer success. We’re excited to drive further growth and success with this partnership.”
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Braden Larmon, Vice President Global Alliances at Appirio added, “Partnering with FinancialForce was a natural evolution for us. We are both committed to ensuring professional services companies have the best chance of success and can compete effectively as everything-as-a-service models continue to thrive. We look forward to working together offering robust solutions to customer-centric companies around the world.”
FinancialForce PSA is the highest customer-rated PSA solution for enterprise organizations and offers a single services app for all project stakeholders. It offers increased visibility for customers across sales, services delivery and finance to help keep projects on time, customers happy and reports up-to-date.
FinancialForce and Appirio have a long history of working together. In 2011, FinancialForce acquired PS Enterprise from Appirio to form what is now FinancialForce PSA. Appirio is now a FinancialForce PSA customer which uses the solution as their own consulting operations system.