Deltek’s Assisted Technical Support Exceeded Benchmark for Customer Satisfaction by JD Power Standards in 2017, 2018 and 2019
Deltek, the leading global provider of software and solutions for project-based businesses, announced that it has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2019.
Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2019 Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support.
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Deltek, for the third year in a row, successfully completed an audit of Assisted Support operations and exceeded a benchmark for satisfaction. Customers evaluated Deltek’s performance in factors including:
- Usefulness of information provided for your question or problem
- Courtesy of the representative
- Knowledge of the representative
- Timeliness of resolving your problem, question or request
- Overall experience with Deltek’s technical support
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“Over the past several years, our team has been focused on not only providing a best-in-class customer experience but also being easy to do business with, and we accomplish both those things by putting our customers first. Being recognized with this certification three years in a row demonstrates that we continue to raise the bar to provide a better experience for our customers and that we are progressing on that mission,” said Brian Daniell, Senior Vice President of Customer Care at Deltek. “On behalf of everyone at Deltek, thank you to our customers and to J.D. Power for this recognition.”
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