Consumer Cellular ranked highest in customer care among all value mobile virtual network operators (MVNOs), according to the latest J.D. Power study. In the 2021 U.S. Wireless Customer Care StudySM – Volume 2, Consumer Cellular outscored all other value MVNOs evaluated, receiving the highest overall Customer Care segment index score, 863, which is 66 points above the second place provider.
“After a year with so much uncertainty, we feel great knowing that more than four million people have entrusted us with one of their primary forms of communication.”
“We are thrilled that once again, our customers have ranked us #1 on the prestigious J.D. Power ranking,” said Ed Evans, CEO of Consumer Cellular. “Customer service is at the forefront of everything we do at Consumer Cellular, and it means a great deal to see our efforts recognized. This award belongs to our employees, each of whom share in our company’s commitment to providing exceptional service for our more than four million customers.”
J.D. Power 2021 U.S. Wireless Customer Care Study—Volume 2 is based on responses from 13,599 wireless customers. The study reflects the experiences of current customers who contacted their carrier’s customer care department within the past three months. The study was fielded from January through June 2021.
“Congratulations to Consumer Cellular for its ongoing success and ranking #1 for customer service in its segment for the 11th consecutive time in the J.D. Power Wireless Customer Care Study,” said Ian Greenblatt, Managing Director at J.D. Power. “This exemplary performance is a testament to the organization’s unwavering commitment to delivering a superior customer experience and putting its customers first. Consumer Cellular also achieved the highest score in segment for store service, phone service, website service and app service.”
“Every day, we hear from our customers about the quality of service provided by our employees, who go above and beyond to ensure everyone has a good experience with Consumer Cellular,” continued Evans. “After a year with so much uncertainty, we feel great knowing that more than four million people have entrusted us with one of their primary forms of communication.”