Leading outsourcing provider Swiss Post Solutions (SPS) has again achieved outstanding customer satisfaction results. As part of the company’s annual survey of over 350 customers worldwide, SPS received a Net Promoter Score (NPS) of 84, which is largely above typical industry scores.
Swiss Post Solutions (SPS), a leading outsourcing provider for business process solutions and innovative services in document management, has again achieved outstanding customer satisfaction results. As part of the company’s annual survey of over 350 customers worldwide, SPS received a Net Promoter Score (NPS) of 84, which is largely above typical industry scores.
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“Thanks to our engaged employees and loyal clients we achieved 84 points in Net Promoter Score. This level is considered to be ‘World Class’ and we are proud of this outstanding achievement in difficult times,” said Joerg Vollmer, CEO of Swiss Post Solutions.
SPS measures the satisfaction levels of its customers in a survey conducted by an independent research institute. The very high levels of satisfaction depicted in the 2021 results confirm the success of SPS in providing innovative, high-quality services with great relevance for existing and upcoming customer needs. For the 11th consecutive year, the survey depicts a very high level of overall customer satisfaction.
SPS’ focus on people, processes and technologies is paying off. The company is well positioned as a long-term partner on the digital transformation journey of its customers, and manages both physical documents and digital information. It unlocks operational efficiencies and enables a high-quality customer experience. SPS has a culture of continuous improvement for its services, based on a commitment to Swiss quality, and this results in ongoing operational benefits for its customers.
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