Continuum Global Solutions, a global customer care provider, announced that Cynthia Ledlow has joined the Company as Chief Operating Officer.
“We are delighted Cynthia has joined Continuum and look forward to her leadership, vision, and energy to help drive our business to new heights,” said Ron Gillette, CEO of Continuum Global Solutions. “Cynthia is a passionate and proven leader with an outstanding track record of maximizing revenue and profitability and driving customer satisfaction. We are relentless in our focus to deliver the best possible service and value to our clients. Cynthia is a perfect fit with our culture and will help us optimize our operations to achieve that mission.”
Ledlow was most recently the Chief Operating Officer at Ontellus, a leading Medical Records Retrieval BPO business in the U.S., where she orchestrated significant operational improvements and integrated four acquisitions into a recognized U.S. brand. Ledlow implemented operational and organic sales strategies that grew annual revenue by double-digits and drove the company’s profitability by more than 20 percent.
Before Ontellus, Ledlow was Senior Vice President of Operations and Customer Management for TELUS International, a subsidiary of TELUS Communications. Ledlow integrated multiple international acquisitions into a single focused global organization, which increased annual revenue by more than 20 percent, doubled the number of employees globally and helped achieve a $1 Billion valuation in 2016.
Previously, Ledlow held senior-level sales and operations positions at ACS; Genpact, Inc.; ISKY BPO; Broadlink Communications; American Tower; and Siemens Telecom Networks.
“I am excited to join Continuum and look forward to building on the company’s tradition of service excellence and innovation,” said Ledlow. “In the wake of the pandemic, Continuum transformed its business and service model to create tremendous new opportunities for growth. We will continue to innovate our services, optimize our operations, and invest in our people to ensure world-class service and value for our clients.”