Recognizes Genpact’s high-quality technology services that enable clients’ innovation journeys
CMMI Institute has appraised Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, on the Capability Maturity Model Integration (CMMI) V2.0 for Maturity Level 5. The highly complex appraisal is a significant milestone in modernizing the quality and delivery of Genpact’s technology services and methodologies like Agile, predictive project management, and continuous improvement across the company’s application services, integration services, and cloud services for leading global clients.
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Organizations using CMMI to build capability have achieved improvements in customer satisfaction, employee engagement, and organizational performance – all of which benefit the bottom line. Being appraised at CMMI V2.0 Maturity Level 5 recognizes Genpact’s deep technology capabilities that are coupled with domain expertise across many vertical business areas. Genpact has been continually evolving and embedding its offerings with digital technology to help clients solve business challenges.
“CMMI v2.0 Maturity Level 5 is regarded as the gold standard for software development and delivery excellence. We are proud to join a select group of approximately 30 companies worldwide that have accomplished this feat,” said Sanjay Srivastava, chief digital officer, Genpact. “Genpact has always been known for its domain expertise. This achievement recognizes our ability to enable clients’ innovation journeys by scaling the delivery of high-quality technology services that deliver superior business results.”
Added Manu Aggarwal, vice president, Everest Group: “This achievement signals that Genpact has progressed quickly in developing and deploying technology expertise that goes hand-in-hand with its deep domain expertise. This is potentially good news for clients who now more than ever are looking for expertise in both areas to speed their journeys from offline to online.”
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Designed to optimize business performance in an ever-changing global landscape, CMMI V2.0 is a process and behavioral model that helps organizations streamline process improvements and encourages productive, efficient behaviors to decrease software, product, and service development risks. CMMI V2.0 is a proven set of global best practices that enable organizations to build and benchmark the key capabilities that address the most common business challenges, including ensuring quality; engineering; developing products; delivering and managing services; selecting and managing suppliers; planning and managing work; managing business resilience; managing workforces; supporting implementation; sustaining habit and persistence, and improving performance.
An appraisal at CMMI Maturity Level 5 indicates that an organization performs at an “optimizing” level. An organization operating at this highest possible level continually improves its processes based on a quantitative understanding of its business objectives and performance. It also uses a quantitative approach to understand the variation inherent in the process and the causes of process outcomes to drive business performance.
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