Alfresco Software, an open source, content services provider, announced that the Customer Relationship Management Institute, LLC (CRMI), a leading organization recognizing achievements in customer support, has recognized Alfresco’s Technical and Premier Support teams for their customer service excellence. Alfresco was presented with the CRMI’s NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service for the sixth consecutive year based on an annual survey of more than 1,000 customers and analysis of thousands of data points.
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“Based on the rigorous qualifications and analysis by CRMI, Alfresco delivered a continuously outstanding customer service experience throughout 2019, and we are excited to announce them as the recipient of our 2019 NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service.”
Heather Guntrum, Chief Customer Success Officer, Alfresco, said: “We are delighted with this award and thank our customers for this recognition. This award is all the more valuable to us as our customers are the ones who rate us directly on their own experiences. We strongly believe that it is not enough to provide our customers with superior and innovative software, but to also deliver exceptional service and support year after year. I am immensely proud of our Technical and Premier Support teams and congratulate them for this recognition of their outstanding achievement.”
The NorthFace ScoreBoard Award recognizes enterprises who bring a deep commitment to continuously exceeding customer expectations by offering excellent customer service. CRMI reviews customer satisfaction survey results each year from more than 500 companies, many international in scope, to determine their qualification for the NFSB Award.
Companies must achieve a customer satisfaction rating of 4.0+ out of a possible 5.0 score (or equivalent rating system) over a 12-month calendar period. Alfresco scored in the top 10% with a score of 4.6 out of a 5.0, amongst companies assessed.
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John Alexander Maraganis, President and CEO, Omega/CRMI added: “Based on the rigorous qualifications and analysis by CRMI, Alfresco delivered a continuously outstanding customer service experience throughout 2019, and we are excited to announce them as the recipient of our 2019 NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service.”
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