Airkit, the world’s first Low-Code Platform for Customer Engagement, announced general availability of its solution for building customer experiences with $28M in funding from Accel, Emergence Capital, and Salesforce Ventures. Airkit CEO Stephen Ehikian and CTO Adam Evans were previously the COO and CTO/co-founder, respectively, of RelateIQ, a relationship intelligence company acquired by Salesforce.com in 2014. Airkit already counts SkipTheDishes, Turo, Agero, EZR, a Fortune 500 Insurance Company and a Fortune 1000 Bank among early customers who have deployed digital customer experiences on its platform.
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Companies are focused on customer experience because buyers increasingly favor brands with hyper-personalized, end-to-end, digital self-service, that meets them where they are. According to a recent study by American Express, over 60% of US consumers prefer automated self-service, such as a website or mobile app, for simple customer service tasks, and consumer preference for mobile customer service has grown by 71% since 20141.
With COVID-19, the demand for effective, touchless, self-service options has only increased across all industries, and many companies have struggled to scale and improve their offerings. According to research firm IDC, the total market for Customer Experience Technology is estimated at $641b in 20222. The challenge for most companies is the limited availability of developers and the slow and complex process of building even basic digital customer experiences.
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With the industry’s first low-code platform purpose-built for customer engagement, Airkit enables any team to quickly and reliably build hyper-personalized, end-to-end customer journeys that are powered by existing systems. The result is a new level of agility and innovation in customer experience for any company, whether they are digital-first technology companies or established brands.
“The opportunity to truly engage customers with data-driven, personalized digital experiences is something that every company will be pursuing over the next few years,” said Santi Subotovsky, General Partner, Emergence Capital. “We believe Airkit is the leader in the low-code customer engagement market and we have full confidence in Stephen and his team’s ability to deliver real value to their customers.”
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