AfterShip’s new On-Time Report feature helps businesses closely monitor their on-time and late delivery rate, providing actionable insights to improve overall delivery performance.
AfterShip, a leading post-purchase and tracking platform for eCommerce businesses, launched its new On-Time Report feature. The new product helps businesses closely monitor their on-time and late delivery rate, and uses that data to provide actionable insights that improve overall delivery performance.
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With our On-Time Report tool, AfterShip provides an efficient way to track delivery performance across a number of valuable metrics. Based on the detailed data we share, online retailers can make informed decisions about the future of their business.
AfterShip addressed these challenges by specifically building its On-Time Report tool to allow brands to track all of their shipments in one place across more than 900 carriers worldwide. With On-Time Report, merchants can view and generate reports for their on-time shipments sorted by time, location, and courier service. Retailers can also check their delivery performance and on-time status distribution, which helps those who ship globally identify the countries that struggle to deliver on time after being dispatched from a specific location, as well as courier service performance in certain lanes over time.
“The number of people around the world who rely on deliveries continues to increase. Merchants must ensure that their products arrive on time or risk losing long-term customers, especially during this time of product shortages and supply chain upheaval,” said Andrew Chan, CMO and cofounder of AfterShip. “With our On-Time Report tool, we provide an efficient way to track delivery performance across a number of valuable metrics. Based on the detailed data we provide, online retailers can make informed decisions about the future of their business.”
As part of the AfterShip Analysis suite of data tools, On-Time Report provides value for merchants by allowing easy access to key metrics that optimize decisions behind improving the customer experience. By addressing a number of delivery problems, On-Time Report allows merchants to monitor the on-time rate for their shipments to improve their overall delivery rate. By proactively identifying the potentially late or overdue shipments that cause customer complaints, merchants also enable their customer support teams to take action with timely updates via email, SMS, and more. Because the On-Time Report tool identifies shipments that arrive too early or too late by lane and carrier, it helps retailers adjust their carrier strategy and even adjust their promised delivery time to their customers.
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