Award Recognizes iQor’s Superior Training and Coaching
iQor has received a Bronze Stevie® Award in the category of Customer Service Training or Coaching Program of the Year (Other Service Industries) at the 16th annual Stevie Awards for Sales & Customer Service. Winners will be recognized during a virtual awards ceremony on May 11.
“This Stevie award honors iQor’s longstanding commitment to developing and utilizing digital technology and leadership development to provide exceptional training and coaching opportunities for all of our employees,” said iQor President and CEO Gary Praznik. “Through ongoing innovations in our training and coaching, we cultivate a rewarding employee experience that translates into excellent customer service that makes employees and customers smile.”
“Through ongoing innovations in our training and coaching, we cultivate a rewarding employee experience that translates into excellent customer service that makes employees and customers smile.”
The award recognizes iQor’s PeaQ Performance Qoaching (PPQ) 2.0 Workshop developed in response to the COVID-19 pandemic and the rise in numbers of work-at-home employees. The workshop ensures leaders can continuously support and develop employees to accelerate performance in any work environment. Each module of PPQ 2.0 provides specific guidelines on coaching methods for work-at-home and work-in-office environments at all levels as well as structuring meetings to determine employee demeanor and reduce attrition.
The Stevie Awards is a global business awards program for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes and industries in 51 countries were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals on eight judging committees.
“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.
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