RELEX Solutions underscores its commitment to innovation with new AI tool for retailers
RELEX Solutions, a leader in supply chain and retail optimisation solutions, has developed a new AI tool, RELEX-GPT, which leverages the same AI models as ChatGPT, but in a secure enterprise setting, and with access to RELEX’s rich proprietary knowledge base. The development of the new tool underscores RELEX Solutions’ commitment to harnessing innovation as a means to improve performance and efficiency.
RELEX-GPT acts as a knowledge hub, streamlining access to information about RELEX products and facilitating more efficient workflows across teams. The tool immediately retrieves and summarises information, clarifies concepts, and also answers complex questions. In addition, RELEX-GPT’s ability to aggregate relevant data makes it an invaluable asset for research, generating new ideas, and innovative problem-solving.
“Our early adopters here at RELEX have benefited from increased productivity, a reduction in mundane tasks, and the ability to focus on more meaningful and strategic work,” explained Tommi Vilkamo, Director of RELEX Labs at RELEX Solutions. “We are committed to empowering not only RELEX employees but also our customers and partners with these new and advanced capabilities plus greater job satisfaction through the adoption of RELEX-GPT.”
AI tools such as ChatGPT, GitHub Copilot, and RELEX-GPT have made a significant impact at RELEX. An internal survey of RELEX staff predicts average productivity gains of 40 percent, increasing to 100 percent for specific roles among staff. The applications of these AI tools are wide-ranging: they contribute to software development by generating code, managing tests, and resolving errors; assist in document creation and editing; and enhance cross-cultural communication through translations and language refinement for emails and presentations.
RELEX Solutions recently released RELEX-GPT to its online user community as an experimental beta. Commenting on the RELEX-GPT beta’s performance, Roel de Vos, at the PLUS Retail chain of co-operative supermarkets in the Netherlands, said, “I recently used RELEX-GTP to seek assistance with certain inquiries that I typically need RELEX’s help for. I was pleasantly surprised by the quality of responses I received, even when communicating in my native language. Utilizing Relex-GTP has proven to be a valuable time-saving resource, particularly when seeking information that is not required on a daily basis. I’m eagerly looking forward to sharing the capabilities of RELEX-GTP with my teammates, as I believe it will significantly enhance our efficiency and productivity in accessing relevant information.”
RELEX-GPT will naturally enhance the online community’s offerings for solution users, allowing online community users to easily ask questions and immediately receive answers, and share and discuss best practices related to RELEX products. Looking ahead, as user community feedback becomes available, RELEX plans to seamlessly incorporate RELEX-GPT into the wider RELEX Solutions product ecosystem, further enhancing the user experience for its retail customers.
While many companies are hesitant to adopt AI technology within their organisations, RELEX Solutions stands out by embracing this cutting-edge technology and empowering its teams to become early adopters. By staying ahead of the curve, RELEX Solutions is driving innovation and enabling its workforce to harness the transformative capabilities of RELEX-GPT and other AI tools.
Terhi Rekilä, Senior Legal Counsel & Governance and Regulatory Risk Manager at RELEX Solutions, emphasised the company’s commitment to risk mitigation and comprehensive evaluation of AI technologies.
“Whenever you look at opportunities and risks, you should look at the whole picture – and AI is no exception,” said Rekilä. “We evaluated each AI tool from security, privacy, and legal perspectives in order to establish controls and balances to mitigate the risks. This way, it’s possible to reap the benefits of AI, avoid the business risks such as getting left behind by early-adopters, and mitigate potential threats. It’s not risk-free to use AI, but no business is risk-free.”
Camillo Särs, CISO at RELEX Solutions, elaborated on the company’s approach to AI risks. “AI tools present a big opportunity to increase productivity as we’ve already seen with our customers and now internally through the use of RELEX-GPT. We actively considered different risks related to AI use and co-created an AI usage policy to help our AI pilot project along. This allows us to gain the benefits of AI without taking unnecessary risks.”
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He added, “We thoroughly analysed all the risks together with our legal, privacy, and infosec teams. The conclusion was loud and clear: the benefits far outweigh the risks.”
Summing up, RELEX Labs Director Tommi Vilkamos said, “With RELEX-GPT, RELEX Solutions affirms its position at the forefront of innovation, catalysing transformational changes in the retail and consumer goods industries and shaping the future of supply chain optimisation solutions. RELEX has embraced AI and machine learning technologies in its product portfolio since the company’s founding in 2005. With an unwavering commitment to innovation, RELEX continues to shape the industry’s future, empowering its teams and customers to stay ahead in a constantly evolving marketplace.”
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RELEX Solutions helps retailers and consumer brands drive profitable growth across all sales and distribution channels by maximizing customer satisfaction and minimizing operative costs. Our market-leading, unified supply chain and retail planning platform helps retailers and consumer goods companies align and optimize demand, merchandise, supply chain, and operations planning across the end-to-end value chain. We drive record-high product availability, increased sales, improved sustainability, and the best return on investment in inventory, space, workforce, and capacity. Leading brands like Dollar Tree and Family Dollar, Rite Aid, Ahold Delhaize, AutoZone, and PetSmart trust RELEX to optimize their supply chain and retail planning.