LiveVox’s Quality Management and Analytics, Unified CRM, and Configurable Agent Desktops Honored for Exceptional Innovation
LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, announced today that TMC, a global, integrated media company, has named LiveVox’s Quality Management & Unified Analytics Platform, Unified CRM, and Configurable Agent Desktops as 2022 CUSTOMER Product of the Year Award winners.
“Our product development teams focus on keeping the contact center agent and end-customer at the heart of everything we create”
The 2022 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
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The Company was recognized for three differentiated and industry-leading capabilities that are pre-integrated into LiveVox’s contact center platform. These solutions greatly increase the capability to provide excellent agent and customer experiences:
- LiveVox Quality Management and Unified Analytics closes the loop between interaction analytics, quality management, and agent performance. This user-friendly integrated solution provides a 360-degree view of contact center operations across the customer lifecycle—from lead generation to customer care, enabling a cycle of fast data-driven performance improvement.
- The Company’s purpose-built contact center Unified CRM syncs key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.
- LiveVox’s Configurable Agent Desktops enable agents to deliver great customer experiences consistently and efficiently with workspaces that can be curated specifically to their role and workflow task. Agent desktops are enriched with key consumer information via the single click of a button.
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“Our product development teams focus on keeping the contact center agent and end-customer at the heart of everything we create,” said LiveVox CEO and co-founder Louis Summe. “I’d like to thank our product and engineering teams for the hard work that made these industry-leading capabilities possible. We’re excited to continue our history of contact center innovation and partnering with companies to upgrade their digital capabilities.”