Groupama, one of the market leaders in the Romanian insurance market, is expanding how it interacts with clients by launching a virtual assistant that is always available on the company’s website. Amelie is based on DRUID’s conversational technology and responds instantly to inquiries from Groupama customers and guests at any time of day.
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The Amelie virtual assistant can provide relevant information regarding the Groupama insurance portfolio’s main product categories, such as Cars, Travel, Properties and Goods, Life, and Health. Customers can learn more about how to purchase these products, the procedures for submitting claims, and obtaining the relevant documentation, settlement deadlines, and emergency aid information.
The information is constantly updated, with customers having the option to ask free questions or to follow in a guided way the suggestions of topics offered by Amelie. In the first week after launch, Amelie recorded over 1000 interactions.
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“Amelie possesses an incredible knowledge base. She rapidly picked up on the various areas of interest for Groupama clients and guests, whether it was vehicle insurance, travel, property and commodities, life, or health. We are thrilled to be a part of Groupama’s digital transformation with Amelie, the second literate virtual assistant built on our technology and available to customers 24 hours a day,” said Liviu Dragan, DRUID’s CEO.
Groupama previously collaborated with DRUID to create Ioana, an internal chatbot that provides staff with up-to-date information about internal processes, specific measurements during the Covid-19 pandemic, and other useful indicators.