Post-purchase CX automation platform successfully meets SOC 2 Type II data security standards
WeSupply Labs, a leading post-purchase experience automation platform, has been awarded the SOC 2 Type II certification, following an extensive audit process by Prescient Assurance LLC.
Receiving the SOC 2 Type II certification validates the fact that the platform has been assessed by a third party on the design, implementation, and operational effectiveness of their data security and management, successfully meeting trust service criteria (TSC) “Security and Availability.”
This certification highlights the enterprise-ready data security that WeSupply’s complete post-purchase solution provides to customers and establishes a baseline for long-term system control maintenance.
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Regarding the aforementioned TSCs that WeSupply is certified in, security refers to the prevention of unauthorized access to a system by using effective security tools such as two-factor authentication, network, and app firewalls.
The principle of availability focuses on the accessibility of a system as agreed upon by all parties involved by enabling performance monitoring, disaster recovery, etc., to handle security incidents.
These two TSCs are imperative for data security, and WeSupply, as a software vendor, has been continuously demonstrating operational effectiveness on all relevant criteria.
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In regard to the SOC 2 Type II certification, WeSupply’s co-founder, Virgil Ghic, announced that:
“We’ve always been committed to keeping our customers’ data safe, and we’re taking this mission one step further by meeting all SOC 2 Type II certification requirements. This enables us to provide our customers with the best service in terms of data security and management.”
WeSupply is a leading post-purchase CX automation platform that enables retailers to reduce customer support tickets with pre-purchase delivery prediction, automated shipping tracking, proactive notifications, and self-service returns, everything in one place.