VIA AIOps Sales More than Double Driven by Expanding Strategic Partnership with Cisco, Increasing Telco Business Momentum & Expansion into New Markets
Vitria Technology, the developer of VIA AIOps, a leading next generation AIOps application, announced several milestones and initiatives including record revenue and product growth, deeper partner integration, analyst recognition, and a strategic hiring initiative.
The VIA AIOps business unit more than doubled its sales targets in the past twelve months, driven by direct growth in North America featuring an expanding relationship with Cisco Systems within their Crosswork Network Automation portfolio and increasing deployments with large telecommunications, cable and multi-system operators (MSOs).
Vitria’s strategic partnership with Cisco brings industry-leading fault and performance management to the global Cisco customer base that contributed to VIA AIOps being recognized in Gartner’s 2022 Market Guide for AIOps Platforms as a top vendor to watch.
“Cisco is constantly improving and innovating our automation portfolio to help our customers simplify network operations, provide faster service delivery, and improve connected experiences,” said Kevin Wollenweber, Vice President of Networking, Mass-Scale Infrastructure Group, Cisco. “Vitria VIA AIOps offers added insight for our customers as it collects network events using the Cisco Crosswork platform, and adds to Crosswork’s service and resource assurance solutions with multi-vendor, multi-domain correlated performance and fault analysis across the assurance stack.”
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Vitria also reported increasing VIA AIOps deployments with highly competitive telecommunications firms, cable and MSOs seeking to improve network speed and latency while reducing service transactions.
Telecommunications is a very large but fragile business model that relies on the ability to manage costs and provide exceptional service to reduce churn. Change is a constant. Network upgrades and the frequent application changes enabled by sophisticated DevOps platforms and CI/CD processes result in planned and unplanned service interruptions that lead to costly visits by technicians to subscribers’ homes and businesses.
“Telcos and MSOs are increasing deployment of next-generation AIOps solutions that automate change management and detect problems before the subscribers,” said Charlotte Patrick, Independent Industry Analyst, Analytics, AI and Automation. “AIOps leverage artificial intelligence, telemetry and machine learning technologies to automate and accelerate the ability to ingest, aggregate, correlate and analyze millions of data points from a network, delivering intelligence about the health of the network, services and anomalies that are critical to telco and MSO service assurance and customer experience.”
Previously, telcos and MSOs were limited by the need to deploy time-consuming human effort and manual analysis that produced limited insight while still requiring thousands of service transactions. Vitria VIA Ops intelligence and automation now allows them to avoid network outages and disruptions altogether, increasing efficiency, lowering costs and reducing outages in service transactions.
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Other key initiatives for Vitria in the last six months include scaling the organization with critical hires in the newly formed Customer Success division as well as a continuation of thought leadership through a series of podcasts with industry luminaries. The Customer Success division will bring together best practices across its customers that have driven results such as an 80% reduction in MTTR and millions of dollars in customer support-related savings.
“Vitria has developed our AIOps product in partnership with some of the world’s largest service providers,” said Chris Menier, General Manager — VIA AIOps. “It is these proof points of deployment in the massively complex market segment that sets VIA AIOps apart from the others. Our ability to deliver clearly quantifiable ROI is giving us the advantage in building out a channel strategy and attracting new logos.”
Earlier this year Vitria announced version 3.0 of the VIA AIOps application, focused on enhanced AI and analytics to further accelerate issue detection and root cause identification to reaffirm their commitment to continued improvement in Service and Customer Experience by unifying operations teams.
Vitria continues to invest in hiring and retaining the best talent in the industry and is pleased to announce that it is significantly expanding its team in 2022.