As businesses strive to improve customer experiences post-COVID, Qminder leads with solutions that streamline in-person service and boost customer satisfaction.
Today, the company announces a significant milestone, having secured €3 million in seed funding. Practica Capital led the round, marking its first investment in Estonia from their latest fund and Qminder’s first institutional funding. The round also included Jaan Tallinn’s Metaplanet, BADideas.fund syndicate, and strategic angel investors from Toggl, Veriff, Pipedrive, Wise, and Twilio.
Simply put, Qminder provides speed and order in service and numbers for managers.”
— Siim Raud, CTO of Qminder.
Co-founded by Rauno Rüngas and Siim Raud, Qminder was born out of a desire to tackle inefficient service delivery in physical locations. With a 10-year track record of profitable bootstrapping and recognition as a market expert in queue management solutions, the company is already trusted by such industry leaders as Hertz, AMEX, American Express, and Delta. With this new capital, Qminder plans to accelerate the development of its platform and further the mission of transforming customer service flow management across various sectors.
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Enhancing Visitor Experience and Satisfaction
Qminder’s platform automates key customer service touchpoints, guiding visitors seamlessly from welcome to service. By managing communication and navigation, Qminder lets staff focus on delivering personalized service. The platform’s real-time insights allow managers to monitor and improve wait and service times, ensuring a smooth, satisfying customer journey. With features like automated check-ins, notifications, and queue management, Qminder empowers businesses to offer a well-organized, efficient experience that meets modern customer expectations.
Service Intelligence for Operational Excellence
In-person service branches, like government permit offices and urgent care centers, face annual costs of up to $2 million per location in managing, organizing, and measuring services. Qminder’s platform addresses these challenges, equipping organizations with Service Intelligence to optimize operations through real-time insights and comprehensive reporting, to make better data-informed decisions. “Simply put, Qminder provides speed and order in service and numbers for managers,” explains CTO Siim Raud, referencing various metrics available for analysis like visit trends, location volumes, and performance data. With its integrated customer Service Flow and Service Intelligence solutions, Qminder has already secured multiple Fortune 500 clients and nationwide enterprise rollouts.
“Previously, innovative front-line clerks, receptionists, and store managers implemented Qminder to manage individual waiting rooms and chaotic shop floors. Now, we are seeing VP-level decision-makers, customer experience consultancies, and analysts come to us to prevent such problems and make in-person service measurable from the start and at scale,” specified Rauno Rüngas, CEO of Qminder.
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Accelerating Sustainable Growth and Team Expansion
With proven ROI highlighted by case studies and positive reviews from luxury retail brands and banks, Qminder is on track to triple its U.S. customer base, especially in local government and healthcare – sectors with a high demand for advanced Service Intelligence. This growth is driven by close client relationships and an expanding, talented team. Recent key hires from Pipedrive, Katana, and Veriff demonstrate Qminder’s ability to attract top industry talent, setting the company up for accelerated growth.