This mission critical collaboration is a true game changer with the aim to effectively handle all COVID-19 related actions by providing an advanced level of automated service to the civilians of the state of Israel.
Clalit Health Services, is the largest health organization in Israel. The organization provides its services to over 50% of the residents of the State of Israel !
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Thanks to the exciting collaboration, Clalit health services can now commit to a continuous digital transformation at scale and lead a further increase in the level of service provided through all digital channels.
CommBox will now deploy automated services powered by bots to work in a complete harmony and synergy with human agents, thus also providing a quick response to questions and repetitive requests, which saves considerable costs of call centers.
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Clalit Health Services realized that in order to meet the ever changing customer expectations in the digital age, they must provide a fast, relevant, and up-to-date digital service via WhatsApp for businesses and actually to go through some kind of inevitable digital transformation process that will place them at the top.
In an age where customers expect to receive a relevant and quick answer through digital channels, led by WhatsApp, Clalit is going to revolutionize the way of service in the healthcare space by promoting automated but yet natural services to its clientele.
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