WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced that it has been recognized as an overall ‘Leader’ in NelsonHall’s 2021 NEAT evaluation for Healthcare Payer business process services (BPS).
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NelsonHall’s ‘Leader’ category is based on a company’s ability, relative to their peers, to deliver immediate benefits today and meet future client requirements. The NEAT tool assesses the capability of vendors across a range of criteria including strategic offerings, delivery, presence and market momentum, use of technology, and benefits achieved. The report highlights WNS’ differentiated solutions in provider administration and network management, member services, enrollment and eligibility, claims administration, and care management. Also noted are WNS’ investments in digitalization, design thinking, and Customer Experience (CX).
“WNS continues to help our healthcare insurance clients meet their rapidly evolving business requirements. Our deep domain knowledge, proprietary technology platforms, and advanced analytics capabilities have helped us co-create new solutions with clients in the healthcare payer space. Through targeted investments and unique industry solutions, WNS has enabled them to rapidly move toward value-based care and enhance the customer experience,” said Keshav R. Murugesh, Group CEO, WNS.
“Healthcare payers today are looking for BPM providers with strong domain and process understanding, advanced analytics capabilities and transformative solutions that rethink process boundaries and operating models. WNS’ continued focus on strengthening domain expertise, innovative offerings, and comprehensive CX offerings have helped it gain and retain a leadership position in the healthcare payer BPS market. The creation of Centers of Excellence and key partnerships will continue to support WNS’ growth in these areas,” said Ashley Singleton, Market Analyst, NelsonHall.
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In the healthcare payer sector, WNS services 3 of the 10 largest Health Insurance companies in the US as measured by annual premiums. The company offers solutions across plan design, member services administration, enrollment & eligibility, billing & collections, claims administration, provider, administration & network management, and care management. WNS’ ongoing investments in digitalization, CX, clinical analytics, and lifecycle management are helping clients deliver improved member health outcomes.