Zappix reported a 250% rise in retail Digital Self-Service use this holiday season, boosting efficiency and improving customer experiences.
Zappix, a leader in AI-Powered Digital Engagement Platforms, announced a significant 250% increase in Digital Self-Service usage among its retail clients during the holiday season. This surge underscores digital self-service solutions’ critical role in enhancing customer experiences, deflecting calls from contact centers, and driving efficiency in support processes.
By empowering customers to resolve their issues independently, we’ve helped our clients enhance customer experiences, reduce costs, and maintain efficiency during peak demand.”
— Yossi Abraham, President and CEO of Zappix
Zappix’s Digital Self-Service and Visual IVR solutions are designed to deliver effective and intuitive customer support, automating tasks such as order tracking, returns processing, FAQs, and more. These tools provide rapid resolutions and effectively handle routine inquiries, reducing the need for agent intervention and lowering average handling time. By ensuring seamless and effective user interactions and delivering high containment rates, Zappix solutions help retailers optimize operations during peak periods.
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“We’ve seen a significant rise in self-service adoption this year and are proud to support our clients through the holiday season,” said Yossi Abraham, President & CEO of Zappix. “By empowering customers to resolve their issues independently, we’ve helped our clients enhance customer experiences, reduce costs, and maintain efficiency during peak demand.”
Retailers leveraging Zappix’s innovative solutions benefit from:
-Cost Savings: Reduced workload for agents through call deflection and automation of routine inquiries.
-Improved Efficiency: Streamlined operations during peak periods of high call volume.
-Enhanced CX: 24/7 Digital Self-Service and Visual IVR options that empower customers with fast resolutions and ensure successful user journeys.