UiPath, the leading enterprise Robotic Process Automation (RPA) software company, announced it has added conversational AI capabilities to the industry’s first end-to-end hyperautomation platform. With out-of-the-box conversational capabilities for UiPath Robots, industry-tailored chatbots, and new automation capabilities that engage employees more productively, UiPath is making it easier than ever for enterprises to offer always-on, scalable, best-in-class global support experiences that give customers access to support whenever they need it on the most popular global messaging channels.
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#RPA leader @UiPath has added #conversationalAI capabilities to the industry’s first end-to-end #hyperautomation platform, making it easier than ever for enterprises to offer always-on, scalable, best-in-class global support experiences
Messaging apps have become a preferred platform for personal engagement, with over 41 million messages sent per minute. In fact, 68% of consumers say that messaging is the most convenient way to stay connected with businesses, and more than 50% of customers say that they are more likely to purchase from a business that they can connect with via chat. In response, businesses are aligning their customer engagement strategies to not only meet customers where they already are, but also gratify those customers by fulfilling their end-to-end service needs. However, without the right tools to handle these additional engagements, support teams may become overwhelmed.
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As the COVID-19 pandemic continues to impact business operations, organizations around the world are facing extreme challenges, including the increased need in customer support. For example, OTP Bank Romania is using an automation solution that integrates the capabilities of both Druid chatbots and UiPath’s software robots to process requests to postpone bank loan installments. The integration allowed the bank to cut down the processing time of a single request from 10 minutes to 20 seconds, and cope with a 125% increase in the number of calls received by call center agents, enabling it to process three times more deferral requests with the same number of people in the back office.
“UiPath’s conversational AI capabilities expand the reach of traditional chatbot platforms into enterprise applications for gathering real-time knowledge and fulfilling tasks,” said Param Kahlon, Chief Product Officer at UiPath. “As next-generation apps continue to be more conversationally focused, we are focused on he
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