Whatfix, the leader in Digital Adoption Solutions (“DAS”), today announced it has been included as a “Sample Digital Adoption Solution Vendor” in the Gartner report titled “Improve Employee Usage, Engagement and Productivity With Digital Adoption Solutions” by Melissa Hilbert, Sr Director Analyst and Stephen Emmott, Sr Director Analyst at Gartner.
According to Gartner, “By 2025, 70% of organizations will use digital adoption solutions across the entire technology stack to overcome still insufficient application user experiences.” Additionally, “Employees are faced with increasing numbers of applications to learn and use to perform their jobs, creating technology adoption issues and decreased engagement. Application leaders must provide guidance and deploy digital adoption solutions as part of their digital transformation strategy.”
Some of the key challenges in the DAS space outlined by Gartner include:
- “Employees are saturated with too many point solutions required to perform their jobs, leading to them disengaging from technology or underperforming in their designated roles.”
- “New hires are challenged to learn applications or newly released features, often attributing the friction they experience to inadequate training. This results in lower adoption of applications and continued manual efforts.”
- “As organizations change business processes to accommodate where and how employees work, employees receive conflicting messages on what, where, how and when to perform tasks or business processes within applications.”
- “Application leaders struggle to identify metrics in order to measure adoption levels.”
Gartner recommends that application leaders: “Overlay digital adoption solutions across the organizational tech stack by focusing on key applications in a single functional domain to improve onboarding, decrease the time spent on performing tasks in multiple solutions and reduce money spent on additional training.”