World’s Most Advanced Cloud Contact Platform Empowers Customers With Smarter, More Secure Customer Experiences on Chrome OS
UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced that Google has named ujet.cx a Chrome Enterprise Recommended solution for the contact center. Through partnering with Google Chrome OS, ujet.cx will continue to meet the highest performance standards while offering the most secure, productive, and responsive contact center experience on the market.
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Google has named ujet.cx a Chrome Enterprise Recommended solution for the #contactcenter. More details in @ujetcx’s release.
UJET on Chrome OS modernizes digital and in-app experiences by fully leveraging the multimedia and biometric capabilities native to a user’s computer or smartphone for a more modern, natural, and ultimately, improved overall experience. Customers can share photos, videos, screenshots, and SMS directly with agents in real time to help agents see from the customer perspective and resolve issues faster.
“With our latest advancements to offer fully optimized solutions for contact centers on Chrome OS, we’re excited to announce UJET as one of the designated contact center solutions in Chrome Enterprise Recommended. This not only expands the scope of the existing Google and UJET partnership, but it also ensures UJET meets the technical requirements to be considered a validated solution for Chrome OS,” said Gregg Fiddes, Head of Chrome Enterprise Technology Partnerships for Chrome OS. “Businesses using Chrome OS can now rely on a catalog of validated applications.”
Google Cloud is UJET’s preferred cloud vendor. The companies have also already partnered on Google’s Cloud Contact Center Artificial Intelligence (CCAI) to deliver exceptional experiences via conversational AI. In addition, UJET is a GCP Build Partner and a Google ISV Solution Connect Partner.
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With UJET on Chrome OS, contact centers are:
- Secure: Chrome OS’ built-in virus and malware protection and UJET’s biometric authentication and zero personal information (PII) storage protects sensitive customer and business data.
- Responsive: Quickly and securely deploy new contact center instances, respond to seasonality, and scale for ever-changing business requirements.
- Empowered: Agents can work-anywhere, anytime with Enterprise IT solutions from Chrome OS and next-gen CX powered by UJET.
“In today’s work-from-home and mobile environment, it is important to provide brands with a cloud-first platform that secures and optimizes their contact centers,” stated Vasili Triant, chief operating officer for UJET. “UJET, now optimized for Chrome OS, ensures our customers are getting the very best in quality, security and end user experience, not just from the CCaaS solution they use but also from the OS and endpoints agents work from.”