Talkdesk, the cloud contact center for innovative enterprises, today announced new solutions to address two significant challenges brought on by the coronavirus pandemic; Paycheck Protection Program (PPP) loan distribution and similar small business relief programs worldwide, and the global administration of COVID-19 vaccines. To facilitate the rapid and accurate allocation of PPP loans to the small businesses who need it most, and streamline the vaccination process worldwide, Talkdesk introduces its Small Business Lending Solution and its Vaccine Administration Solution, respectively.
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“Small businesses are the lifeblood of the U.S. economy, driving innovation and competitiveness. Large financial institutions, community banks and even fintechs have the opportunity to rescue small businesses and save the economy through PPP loan distribution”
A restart of the economy and return to a level of pre-COVID normalcy faces two considerable obstacles: ensuring the rapid dissemination of emergency capital to struggling businesses and efficient vaccine distribution to a vulnerable population. Despite the urgency, current customer service processes are often inadequate to successfully execute critical programs of this logistical magnitude. The first round of PPP loans in 2020 was beset by delays and errors while the current vaccine rollout has been slower than expected with some patients waiting on hold for hours to make an appointment. The administration of such widespread programs involve a high level of complex coordination across multiple stakeholders. Active engagement and follow-up between institutions — lenders and borrowers, health care providers and patients — is crucial to success. New technological solutions are needed to help the economic recovery with loans for struggling small businesses and to ensure the vaccine is delivered and administered efficiently.
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“Small businesses are the lifeblood of the U.S. economy, driving innovation and competitiveness. Large financial institutions, community banks and even fintechs have the opportunity to rescue small businesses and save the economy through PPP loan distribution,” said Tiago Paiva, chief executive officer, Talkdesk. “At the same time, health care providers have the opportunity to protect and save lives with the critical administration of the COVID vaccine. Talkdesk aims to support both of these vital efforts through the Small Business Lending Solution and Vaccine Administration Solution, with rapid deployment options available immediately.”
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