Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a strategic partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership with Calldesk, Talkdesk customers will now be able to leverage the advantages of conversational AI, by reducing the cost of processing simple requests and providing a better experience to their callers: a personalized response, 24/7, with no hold time, even during call peaks.
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@Talkdesk and @calldeskai partner to propel the adoption of voice conversational AI in contact centers.
The Covid-19 crisis has accelerated the transition to cloud contact centers, due to an increase in customer queries as people began working from home. Calldesk’s AI-powered voice agents provide an innovative solution to automate repetitive calls in contact centers, in order to manage call spikes, avoid long queue times and continue to deliver the best customer experience.
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“We are excited to have Calldesk join the Talkdesk AppConnect partner community. Outstanding AI technology and industry expertise from Calldesk will strengthen and expand the Talkdesk offering,” said John Youri, senior vice president, global channels and alliances. “Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage.”
Automating repetitive calls to free up human agents’ time
Thanks to this partnership, Talkdesk customers will be able to handle recurring incoming requests without the need of a human agent, who can focus on higher value-added tasks. Calldesk’s technology is natively designed for the voice channel, which accounts for more than 60% of interactions. An AI-powered voice agent can speak with callers like a human would, to automate repetitive call flows, partially or end-to-end.
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