SocialSurvey announces that they have completed the acquisition of Zyudly Labs Data Solutions. Zyudly Labs, based in Chennai, India, has emerged as a leader in Artificial Intelligence and Machine Learning. Their team of data scientists have created a machine learning-based framework for conversational interfaces across multiple channels, providing powerful AI-based insights into customer conversations and interactions.
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“SocialSurvey is deeply rooted in using data science to drive excellent experience. We now have access to all the data and technology we need to be deeply contextual about the ongoing dialog between our customers and our customers’ customers,” said Scott Harris, Founder and CEO of SocialSurvey.
Vivek Ganessan, former CEO of Zyudly Labs Data Solutions, has transitioned into the role of CTO at SocialSurvey, bringing years of experience in data science. “Providing SocialSurvey’s customers with this omnichannel touchpoint, where we can now offer context-sensitive chat experiences through a variety of channels, allows us to intelligently lift their customer experiences,” said Ganessan. “This capability puts SocialSurvey into a leadership position in this market.”
SocialSurvey customers will have access to this embedded AI and machine learning technology in numerous forthcoming platform releases, beginning mid-year, 2021.
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