Soon after its five-year company anniversary, leading receptionist and intake service Smith.ai announced that its flagship Virtual Receptionists will operate phone services 24/7, just in time for the Memorial Day holiday.
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The news comes on the heels of what have already been significant expansions by the company in 2020, including:
- 24/7 Live-staffed chat for business websites
- 24/7 Live-staffed Facebook messages
- 24/7 Live-staffed SMS text answering
- A free and unlimited AI chatbot built for solo and small businesses
- Chat-to-call-connect to turn informal web visitors into high-value calls with qualified leads
- Instant email and SMS follow-up messages for post-call lead engagement
Staked on the importance of omnichannel responsiveness, Smith.ai has deliberately positioned itself apart from the pack, delivering not just basic call answering and message taking, but also addressing the critical need for businesses to deliver prompt, friendly responses online, on Facebook, and by text message. Further still, Smith.ai takes on much of the workload after the initial greeting: Their live agents, who are reinforced by powerful AI technology, screen new leads, schedule appointments, call back leads generated by web forms and content magnets, and help clients who call in with requests to make bill payments and other common tasks.
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Smith.ai offers these extended services because phone tag and delayed follow-up reduce the likelihood that new prospects will become paying customers. As Smith.ai client Matthew Grosso puts it, “Now we’re capturing at least twice as many leads as we would have previously, and their professionalism is astounding!” Client Jeremy Treister said, “Smith.ai is my inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.”
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